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High Performance MADE IN USA Custom Cheer Apparel
RETURN / EXCHANGE / cancellation POLICY
PLEASE NOTE: Moxie Cheer Apparel assumes no liability on delays or failure to make delivery date due to supply shortages, raw materials, labor, or to conditions over which we have no control; including weather, delays of couriers, customs, accidents, strikes, war, national holidays, or other uncontrollable causes. While every effort to make a delivery date will be made, we cannot guarantee it due to unforeseen conditions out of our control. Thank you for your understanding!
Need to return or exchange something you just received? We are here to help! Please read through our policies below, and of course contact us if you have any questions.
Your 100% satisfaction is our number one priority therefore all Moxie Cheer Apparel is backed by our guarantee of quality. Returns/Exchanges are accepted within 30 days of you receiving the product. Please ensure that your order is correct & that all artwork has been thoroughly looked over and approved before order placement. ALWAYS send project scope & revisions requests, as well as order approval, via a written method, such as online form or email. Rest assured, if we make a mistake, we will always make it right. Any defective item due to our own cause or error, will be fixed if possible, or replaced if a fix is not possible.
All items for repair or replacement must be sent to us for inspection to validate your claim (within 30 days of receiving merchandise).
Email info@MoxieCheerapparel.com to start the process.
Not Eligible for return:
Return shipping charges information:
Shipping cost is non-refundable, unless we ship an item in error.
Returns will require the customer to pay for return shipping. If a return is needed due to MFR error, we will pay the shipping for you! Inquire for a return shipping label by Moxie. Does not include items with normal wear and tear or improper care.
How do I return an item?
1. Contact Customer Service at info@MoxieCheerapparel.com
2.Customer Service will issue you an Return Code after your return has been accepted.
3. Write your Return Code on the outside of the package you are returning (your package will be returned back to you if this is not done) and include a copy of your receipt inside.
4. Ship your package back to:
MOXIE CHEER APPAREL
2966 San Pablo Road South
Jacksonville, FL 32224
* Please ship with tracking; we are not responsible for packages lost by shipping carriers.
5. If return item(s) qualify, you will be issued a credit stating the amount returned to either your store credit account or back to your original payment method within 7-14 business days of us receiving your return. Custom apparel items cannot be returned for credit or refund, but will be fixed or replaced as needed, due to MFR defect only.
HIGH PERFORMANCE MADE IN USA PRACTICE WEAR!